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Advertising & Media Community - Sharing Information - Creating Friends

Woke up to an email from the founders of Crowdspring.com this morning saying sorry for the problems the site has been experiencing this last week. Quite refreshing to hear a sorry. The site is a great idea to put creative work and ideas out to tender, so I hope it all gets better soon.

Dear friends,

As you've probably noticed, we've run into a series of technical problems over the past 7-10 days. Because of that, we wanted to take a break from our normal newsletter to bring you a personal message from both of us. So let us start by stating it as plainly as we can: we're sorry.

There's no way to sugar coat it - the site's performance as of late has been poor. We've failed to provide you the crowdSPRING experience you've learned to love and we are both disappointed and humbled as a result. Please rest assured that we're aware of these problems, and we are doing our very best to fix them promptly. Everyone at crowdSPRING is focused on these issues and we won't rest until we have them resolved. Period.

We'll spare you the technical explanation of the problems we're having but, in the end, they're almost entirely related to the increased usage that the site is experiencing and they've had a cascading effect, touching everything from our database servers all the way down to our email notifications. We should have foreseen this possibility and built things with more flexibility in the event that we needed to scale more quickly than we anticipated. We were so focused on our refactoring project (which will have us roll out completely new code in the coming weeks) that we underestimated the extent of our growth. As you know, we've added more hardware servers, but this didn't address all of the issues with which we are now dealing. And we're now paying the price. This is undeniably a lesson hard learned and one we do NOT intend to repeat or ever forget. And most importantly we're embarrassed that we've put our credibility on the line with you.

We'll give you an update within the next 48 hours on where things stand and, in the mean time, we're certain that many of you may have questions about these issues and how they affect your projects. We encourage you to talk to us - we'll do everything we reasonably can to make sure that our failure does not impact you, so don't hesitate to reply to this email, write us personally, or contact us through the site. We consider everyone who has supported us this first year a friend and it's never fun to disappoint your friends. You have our personal promise, and the promise of every person who works at crowdSPRING, that we will work tirelessly to make things right and to regain your trust.

Ross and Mike
co-Founders

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Captain Kick-Back

Watch This Space!

Lebedev in the Money
It seemed at best an unlikely plan when it was announced last year that Alexander Lebedev and his team intended to move the Evening Standard from paid to free distribution. However after just 9 months the paper has begun making money. Doubling the print costs and bidding farewell to the revenue made from newspaper sales, in the middle of a recession no less, was a tremendously bold move. But research has shown that all those additional copies are actually being read, and the beneficial effect this has had for advertisers has seen the coffers filling up once more.

Captain Kickback says: “with politicians stopping you in the street and patting down your pockets for loose change before taking your shoes and sending you on your way, this switch to free distribution was an intuitive masterstroke. The Standard used to sell 1,600 papers at Oxford Circus on a good day. Today, they can easily give away 20,000 copies there. Although owned and managed by the same team, it’s doubtful that the ailing Independent will follow the Standard into free distribution, but there are bound to be some interesting changes afoot.”

Metr0
Associated spent a day in court recently, taking out an injunction against the humorous politickists who published a spoof version of their free commuter newspaper, Metro. Metr0, as it was called, drew attention to the new government’s stance on immigration law by leading with a fake story that Gordon Brown was being forcibly repatriated to Scotland. 20,000 copies of the paper were given out in central London, none of the paper’s other 32 areas of distribution were targeted.

Ad Decline slowing
Reports on ad spend for the first quarter of 2010 have shown that the news for local newspapers is still bad, but is getting worse slower than it has been of late. The amount spent on local press advertising Jan-March was 5.2% down on the same period last year. So far, so bad, but if you consider that Oct-Dec 2009 was 14.1% down on Oct-Dec 2008, things suddenly start to look like they might be bottoming out.

Captain Kickback says: “much of this almost-improvement will be due to classified advertisers finding the money once more to do more than just pay the wage bill and hope that nobody asks for the rent, however media mix is also playing a part here. Over the last 2-3 years many advertisers will have eschewed print media in favour of an entirely digital campaign. Now that the budget allows it, many will now be recognising the value of a more varied schedule.”

6Music
No real news for advertisers here you might think, but BBC 6Music’s 11th hour rescue is solid news for DAB broadcasting. The BBC’s commitment to raise the station’s profile and listener base rather than close it down is shoe in foot with the government re-opening discussions on a switch off date for FM broadcasting: if we are all finally going to make the switch to DAB, the Beeb will have a vital role to play in creating and promoting DAB content worth listening to. The station’s survival could also be seen as a victory for social media, as campaigns on Facebook and activity on Twitter contributed to the BBC Trust receiving more than 25,000 emails asking that the station be kept open.

Captain Kickback says: “we need to either conclude our ablutions promptly or get off the pot with all this DAB business. The technology is nearly 30 years old and we’re still arguing about the switchover. It’s chickens and eggs though- the investment in signal strength will only come when listenership is high enough, but listenership will only be high enough once the signal strength is sufficient for DAB car stereos to be worth having. While we’re on the subject, since it is necessary by definition that a chicken has to have been born from an egg, but not similarly inherent in the nature of eggs that they must be laid by a chicken, clearly the egg came first. Furthermore, since mutation occurs only during reproduction, it’s surely inescapable that the first chicken as we know it will have been born from an egg laid by a not-quite chicken. But I digress.”

The Manchester Wall has Fallen
Having the confidence and the business acumen to beat Murdoch to the punch and put a paywall around your website is terrific. Not realising that almost nobody will pay up to £60 a year to read local gossip and restaurant reviews on Manchester Confidential is a terrific way to alienate users, lose face all over the shop and save yourself the bother of having to send out invoices to advertisers. Publisher Mark Garner won’t reveal how many of ManCon’s 260,000 free readers signed up to be paid-for subscribers to his website, but having reverted to a free model, is no doubt relieved that instead of being termed ‘a failure’ in the trade press it’s largely being described as ‘an experiment’.

Captain Kickback says: “It’s both unfair and inaccurate to compare ManCon to the Times, but nuts anyway. So long as a similar product is available elsewhere for free, it’s difficult to see why anybody would pay for their news online. It’s a brave or foolish imaginary media superhero who suggests that Murdoch has it wrong, but nuts anyway. Forcing users to pay for content will put a huge dent in user numbers, impacting advertising revenue, and while people can visit the BBC’s offering free of charge, why wouldn’t they?”


If you would like more detail on any of the issues discussed in this email, your Space and Time contact will be delighted to help.

See You Next Time!!

Captain Kickback

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